ABOUT US

Creating a better way to print.

We all know that recycling paper is smart – but what about the ink on that paper? Our company makes it easy and cost effective for consumers to refill and reuse ink jet printer cartridges.

Retail Inkjet Solutions, Inc. (RIS) was founded by former Hewlett Packard engineers looking for a better way for customers to use their inkjet printers more efficiently. With new ink cartridges costing up to $45 and an average life of nine weeks, clearly, they needed to find a more economical solution. Most importantly, it had to be simple and accessible with print quality that’s equal or better than new cartridges.

As a result, RIS designed the patented InkCenter™ kiosk, providing retailers with a value-added service to offer its customers. Today, there are kiosks in more than 600 locations within Costco, Fry's, Micro Center and select college campus bookstores in U.S., Canada, Mexico and U.K. Customers report a 70% savings in new cartridge costs with unmatched ink quality.

By reusing and refilling your inkjet cartridges, an added benefit is the positive environmental impact. Roughly 85% of printer cartridges are used once and thrown away, according to InfoTrends. That makes about 350 million empty cartridges ending up in U.S. landfills every year — that’s about one per second! Now RIS, together with its retail partners, has provided a quality way to save money while being less wasteful.

At RIS, we're passionate about how we get things done.

We are a growing, customer-centric organization with deep technical expertise. Our team includes inkjet industry veterans and retail professionals, working together to solve problems, create solutions, and simplify how we do things. Our people are focused on ensuring a positive customer experience and our international team is committed to supporting customers and partners in providing this valued service.

We’re always in search of great people who have a passion for service and know how technology enables new ways of doing things. We have openings in several locations and across a variety of functions – from engineering to product development and training.

Our culture supports a workforce that’s collaborative, creative, and consistent in delivering on our business goals. To learn more about our job opportunities, contact HR@Go2RIS.com.


Our Management Team

The professionals at RIS have decades of experience designing and implementing customer solutions successfully. Our team includes inkjet industry veterans and retail professionals, working together to innovate, solve, and simplify. We are a growing, customer-centric organization with deep technical expertise.

Carol Criner, Chief Executive Officer

Carol brings experienced leadership to RIS with more than 20 years in technology and telecommunications. She has assembled and navigated high-caliber teams in early-stage, venture-backed and public companies. Previously, Carol was president of a retail company operating small format kiosks and online sales for national retailers, including Costco.

Scott Shultz, Vice President of Engineering

Scott brings more than 15 years of experience in the inkjet industry in both desktop and commercial applications. In his previous tenure with Hewlett-Packard and continuing with RIS, Scott has led product development and sustaining efforts from R&D through manufacturing. Scott heads up our engineering team, focused on delivering exceptional customer satisfaction and product innovation.

Rob Baydo, Head of Process Engineering

Rob has more than 20 years of inkjet experience impacting a diverse range of applications including high-speed commercial printing, desktop, wide-format aqueous, and food grade ink. He brings extensive leadership experience within R&D, product development, and sales/market development. Rob has significant expertise in the areas of inks, intelligent chips, printing systems and related inkjet equipment.

Mike Stanicek, Chief Marketing Officer

Mike has more than 25 years of inkjet industry experience in consumer, commercial and photo markets. Mike has held senior-level positions at HP, Kodak, Encad and Phogenix Imaging and brings broad experience in marketing, sales, product lifecycle, operations and worldwide P&L ownership.

Rick Ivko, Chief Financial Officer

Rick brings 25 years of experience in high tech manufacturing, software and construction. He has held controller and CFO positions for various public and private companies. He was instrumental in securing $30M in private venture capital funding, and also completing a $6 million IPO. Rick was a managing partner of an accounting and tax practice, serving 75 businesses and 250 individuals.

Bob Rodrigues, Director of New Products

Bob brings 22 years of inkjet printer product marketing experience at Hewlett-Packard. His versatile progression of positions included communications, international market research, strategic planning, and current product management. Ultimately Bob discovered his professional passion of new product development, successfully introducing 12 leading inkjet printers.

John Reilly, Chief Operating Officer

John brings more than 20 years of experience from organizations incurring rapid growth and national distribution of products and services. He has specific experience in strategic development of field and multi-site operations. Prior to RIS, John was chief global service officer for a U.S.-based manufacturer of commercial grade automated espresso machines.

Press Releases

Retail Inkjet Solutions, Inc. (RIS) is the industry leader in on-site inkjet cartridge refilling. The RIS patented InkCenter™ kiosk is deployed in more than 600 retail locations including Costco, Fry’s, Micro Center, and select campus bookstores in the U.S., Canada, Mexico, and U.K. We provide customers with unmatched quality while delivering savings of up to 70% when compared to a new cartridge purchase. Our InkCenter™ kiosks integrate seamlessly into retail environments, delivering a great customer experience. Founded in 2004 by former HP engineers motivated to create a better solution for customers, RIS is headquartered in Carlsbad, California.

RIS Corporate Fact Sheet – An at-a-glance overview of our company. Read More.

Press Releases – announcing our retail partnerships and significant events.

Industry Reports – a look at industry reports, company profiles, independent testing reports.

Why Refill?

Our refill prints look just like new.

We use 27 unique premier pigment and dye inks, creating outstanding print quality similar to manufacturer brand name cartridges. With exceptional quality control standards, our precise refill system carefully cleans, fills and tests each cartridge to ensure flawless performance.

Get the same or more pages as an original cartridge.

Our patented vacuum seal technology completely fills the empty cartridge, automatically eliminating trapped air which maximizes ink volume and number of pages per refill. Our cartridges last as long, and often longer, than originals, as verified in an independent quality study.

Print more for less.

The worldwide market for inkjet cartridges is approximately $25 billion, with consumers buying an average of 5.8 cartridges every year. Because of that, we're pleased to share that we have refilled more than 13 million cartridges and saved consumers over $156 million. Customers are finding that the cost of refilling inkjet cartridges is a fraction of the cost of new cartridges.

Value for small businesses.

Refilling is a valued service for consumers as well as small businesses. They want quality as well as eco-friendly options, setting their own sustainability goals by refilling inkjet cartridges. We have multiple retail locations nearby, and can handle multiple cartridges at one time, supporting small business needs.

Reduce single-use plastic.

When an inkjet printer cartridge runs out of ink, it's not broken — it's just empty. We want to eliminate the single-use of plastic inkjet cartridges. Reusing a cartridge multiple times can be up to 10 times more eco-friendly than remanufactured cartridges. Refilled ink cartridges are about 90% more energy efficient than producing a new cartridge.

Want to still do more? Use recycled paper to double your green impact.

We refill the leading cartridges from
HP, Canon, Epson, Brother, Lexmark and Dell.

As easy as you get a coffee refill at Starbucks, you can refill your inkjet cartridge. We keep it simple for customers. The technology inside ensures consistent quality and a positive customer experience.

Our refilling stations support all leading OEM printer cartridge manufacturers. You don’t need any special kits or online fulfillment – simply bring your cartridge into one of our local retailers and have it refilled in minutes.

We do it simply and in minutes.

  1. Need ink?    Resuse your empty cartridges instead of throwing them away.
  2. Refill locally.    Go to one of our retail partners for refilling multiple cartridges.
  3. Print for less.    Refill your cartridges in minutes!

We refill the leading cartridges from
HP, Canon, Epson, Brother, Lexmark and Dell.

As easy as you get a coffee refill at Starbucks, you can refill your inkjet cartridge. We keep it simple for customers. The technology inside ensures consistent quality and a positive customer experience.

Our refilling stations support all leading OEM printer cartridge manufacturers. You don’t need any special kits or online fulfillment – simply bring your cartridge into one of our local retailers and have it refilled in minutes.

We do it simply and in minutes.

  1. Need ink?    Resuse your empty cartridges instead of throwing them away.
  2. Refill locally.    Go to one of our retail partners for refilling multiple cartridges.
  3. Print for less.    Refill your cartridges in minutes!

RETAIL PARTNERS

Delight customers where they shop.

In collaboration with our retail partners, we deliver a reliable refill operation that adds a valued service to your customers. We strive to make the process simple for both customers and our retailer’s workforce. We work tirelessly to ensure that every refill experience is a good one – from our inks and supplies to our process standards – allowing our partners to focus on delighting customers.

Why retailers choose inkjet refilling:

  • Customer satisfaction. Refilling addresses the primary pain point for printer customers – price. Customers save up to 70% or more over the cost of a new cartridge.
  • Customer traffic. This valued service drives repeat customer visits and time-in-store positively impacts basket sales.
  • Differentiation. Incremental service of on-site refilling distinguishes retailers from those that only offer OEM-branded cartridge selection.
  • Eco-friendly. Aligned with sustainability objectives, the environmental benefits of reducing single-use plastic cartridges helps drive customer loyalty.

“We deal with a lot of vendors,

but none of them compare to RIS

when it comes to customer service.”

— Retail Partner, 2014

RIS gets you up and running quickly.

By working with RIS, you have a partner with deep expertise in the inkjet printer market. Our management team brings a wealth of knowledge and industry understanding to ensure that our patented technologies make this a valued service to every customer today and in the future.

Our technology, process and support come together to create a compelling business. We make it easy for retailers to get up and running quickly and successfully. Our full-service set up and support program includes:

  • Installation of the patented InkCenter™ refill kiosk. Our reliable, patented system is developed by an experienced team of former HP engineers.
  • Ongoing training and customer care. Our dedicated support team provides training, maintenance, and replenishment of supplies. To kick-start the service, we work with retailers to install, train and start selling in a single day.
  • All consumable supply fulfillment as your single source partner.
  • Collaborative marketing to drive category awareness.
  • Management reporting of trends and sell-through.
  • Continuous customer education and support at www.inkjet411.com.

Your source for innovative technology.

Our patented InkCenter™ enables:

  • Impressive Quality. Our ink quality, comprehensive care system and patented DeepFill™ technology maximizes cartridge life for multiple refills of the same cartridge. Our engineers continue to innovate every day.
  • Efficient Operation. Parallel processing allows operators to refill up to 12 cartridges at once; a crucial feature to meet peak retail demand. Most retail locations can process 200 per day, supporting small business needs for volume and quick turnaround.
  • Current Supplies. The patented SmartAdapter™ design lets retailers expand to support new cartridges, without field retrofits.

The RIS InkCenter™ refills in four easy steps using a touch screen guide:
  • Drill

    The inkjet refilling process begins with the insertion of the cartridge into an adapter which guides the operator in drilling access holes.

  • Clean

    The cartridge is then placed into the Clean Station.   The InkCenter™ gently cleans and empties the cartridge in one simple step.

  • Fill

    In the Fill Station, the ink cartridge is automatically refilled using a patented process while enclosed in a sealed vacuum chamber.   Our DeepFill™ process eliminates trapped air and ensures maximum ink delivery.

  • Test

    Finally, the operator places the cartridge into the Test Station, which confirms to the operator that is has met our quality standards.



InkCenter™ Product Specifications – an overview of the size and features of our patented refill machine READ MORE.

Refill today at these retail locations:

Find a store in the U.S. ⋅ Canada ⋅ Mexico ⋅ U.K.

RESOURCES

Inkjet411

Your one-stop printing resource is here - visit our Inkjet411 site, to gain access to more than 500 videos, tips, and the most updated information on inkjet printers and printing what you need today.



Cartridge Handling Tips

Check out this video for how to handle your cartridge in a few easy steps:

  1. The best time to refill your cartridge is as soon as you notice your ink is running out.
  2. Leave cartridge(s) in your printer until ready to take them to a refill center.
  3. Protect your cartridge by reusing your refill clip or place cartridge in an envelope.
  4. Don't leave your cartridges in direct sunglight or in a hot car.

FAQs

You save money on your purchase AND it is good for the environment since the cartridge is reused. With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality while saving up to 70% or more versus the cost of a new cartridge.
We recommend that you refill your cartridge as soon as you see the ink begin to run out. Continuing to print a cartridge that is running dry will damage it. Don't remove the cartridge from your printer until you are ready to take it in for a refill.
The number of refills depends on many factors but, most importantly, how well you take care of your cartridge. Customers can achieve multiple refills on a well-maintained cartridge before deciding to replace it with a new one.
Protect the cartridge and prevent it from drying out by using the plastic clip provided with your initial refill. If you do not have a clip, place the cartridges in a paper envelope (not a plastic bag). Be careful not to rub print heads when transporting. Keep in a cool place. Never touch, clean or place tape over the print head nozzles (copper plate).
We closely match and in most cases significantly exceed the amount of ink you get when you buy a new cartridge. Take a look at this independent report which confirms you will recieve up to 20% more pages.
Ink quality does make a difference in your print quality, that's why we do not use Universal Ink in our refill solution. We use cartridge specific ink to match OEM colors and to ensure the highest possible output quality for each cartridge type.
Yes, the results you will get from a refilled cartridge will closely match OEM. For most consumers, there will be no significant difference in everyday printing quality. In a blind side-by-side comparison, many prefer the refilled quality. Whether printing with new or refilled cartridges, always use inkjet specific paper for best printing results.
We refill HP, Canon, Epson, Brother, Dell and Lexmark cartridges. Click here for a complete list of supported cartridges
In order to provide the lowest price possible, we limit our service to the top cartridges in the market. Let us know what cartridge you would like us to refill.
It generally takes less than 10 minutes to refill a cartridge, but wait times depend on other order volume. See your local retailer for more details.
A refilled integrated cartidge (i.e. those found in 2-cartridge printer models) should be used within 90 days of refill and remain in the plastic clip until ready for use. Single color ink tanks ( i.e. those cartridges found in all 4, 5 and 6 cartridge-based printers) can be used within 1-year of refill. For additional cartridge and printer uasage tips, go to www.inkjet411.com.
Some printers have trouble recognizing refilled cartridges. For suggested workarounds and cartridge specific tips, go to: www.inkjet411.com
Most printer warranties are a year or less, make sure your printer is still under warranty. If it is, federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. See the Magnuson-Moss Warranty Improvement Act for more details.

CONTACT

Call us to learn more.

Our headquarters are located in the U.S., but we have field service agents internationally. If you are a retailer interested in adding this service to your store, call or contact MikeS@Go2RIS.com.

Retail Inkjet Solutions, Inc. (RIS)
1916 Palomar Oaks Way Ste. 100
Carlsbad, CA 92008-5509, USA

T: 858.753.0233
F: 858.876.1561

If you have questions about your current refill service, contact customersupport@Go2RIS.com.

Find a location and refill today!

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