FAQs

You save money on your purchase AND it is good for the environment since the cartridge is reused. With our machine-controlled fill process and a well-cared for cartridge, you will get excellent quality while saving up to 70% or more versus the cost of a new cartridge.

We recommend that you refill your cartridge as soon as you see the ink begin to run out. Continuing to print a cartridge that is running dry will damage it. Don't remove the cartridge from your printer until you are ready to take it in for a refill.

The number of refills depends on many factors but, most importantly, how well you take care of your cartridge. Customers can achieve multiple refills on a well-maintained cartridge before deciding to replace it with a new one.

Protect the cartridge and prevent it from drying out by using the plastic clip provided with your initial refill. If you do not have a clip, place the cartridges in a paper envelope (not a plastic bag). Be careful not to rub print heads when transporting. Keep in a cool place. Never touch, clean or place tape over the print head nozzles (copper plate).

We closely match and in most cases significantly exceed the amount of ink you get when you buy a new cartridge. Take a look at this independent report which confirms you will receive up to 20% more pages.

Ink quality does make a difference in your print quality, that's why we do not use Universal Ink in our refill solution. We use cartridge specific ink to match OEM colors and to ensure the highest possible output quality for each cartridge type.

Yes, the results you will get from a refilled cartridge will closely match OEM. For most consumers, there will be no significant difference in everyday printing quality. In a blind side-by-side comparison, many prefer the refilled quality. Whether printing with new or refilled cartridges, always use inkjet specific paper for best printing results.

We refill HP, Canon, Epson, and Brother cartridges. Click here to learn more about our supported cartridges

In order to provide the lowest price possible, we limit our service to the top cartridges in the market. Let us know what cartridge you would like us to refill.

It generally takes less than 10 minutes to refill a cartridge, but wait times depend on other order volume. See your local retailer for more details.

A refilled integrated cartidge (i.e. those found in 2-cartridge printer models) should be used within 90 days of refill and remain in the plastic clip until ready for use. Single color ink tanks ( i.e. those cartridges found in all 4, 5 and 6 cartridge-based printers) can be used within 1-year of refill. For additional cartridge and printer uasage tips, go to www.inkjet411.com.

Some printers have trouble recognizing refilled cartridges. For suggested workarounds and cartridge specific tips, go to: www.inkjet411.com

Most printer warranties are a year or less, make sure your printer is still under warranty. If it is, federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions. See the Magnuson-Moss Warranty Improvement Act for more details.